Booking And Cancellation Policy
BOOKING & CANCELLATION POLICY
Booking Policy
All bookings at Charm Hand & Foot Spa, including online bookings, are subject to availability during listed opening hours. We aim to provide all services on time. However, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance to rearrange. Your deposit maybe refunded or moved forward to your next appointment if any such emergency rebooking happens.
Deposit:
We require a 50% deposit to be paid upfront for all treatments in order for us to secure your appointments.
A valid credit or debit card is required when making your online appointment to secure the time and date.
For phone calls appointments, clients will be called to make deposit payments ahead of the appointment date. For walk-in customers our staff may request you to pay a deposit upfront while you make your bookings at any of our locations.
If you would like to use your gift voucher as a deposit for your booking please bring your gift voucher to the salon or email us details and gift voucher code to [email protected].
Group Bookings:
A 50% prepayment is required for all group bookings from three people. Please email us details include:
Preferred time and date
Location
Number and name of guests
Detailed treatments (please check our treatment menu carefully or ask any of our staff member for advises)
Please send your request to [email protected] we will get back to you as soon as we can. Please note: your group booking appointments are only confirmed after paying the 50% deposit.
Cancellation Policy:
At CHARM we strive to provide all customers with the best possible salon experience, so we have implemented a strict cancellation and late-show policy. A customer who arrives late for a booking can impact on the timely delivery of our services to all subsequent customers on a given day. Therefore we kindly request that all customers arrive for their appointments at least 15 minutes in advance. Clients arriving more than 15 minutes late for their appointments will risk losing their appointment and deposit.
CHARM operates a strict 12 hours cancellation policy in order for us to accommodate the high demand for appointments. As a courtesy to our clients and nail technicians we ask that appointments made directly with Charm are canceled at least 12 hours prior to your scheduled time. We are happy to cancel or reschedule appointments, providing we have at least 12 hours notice. Failure to notify Charm within this time period will result in the loss of your appointment and 50% late cancellation fee. No refunds will be given to late, canceled or rescheduled bookings.
For group bookings we request at least 48 hours of notice for any cancellation or change of appointments. Failure to notify Charm within this time will result in the loss of your deposit.